Customer Success Manager – (Brazil, Mexico, or Argentina)

• Position: Customer Success Manager, LATAM

• Organization: Fundraise Up

• Location: Remote (Brazil, Mexico, or Argentina)

• Department: Customer Success

• Base Salary: $30,000

• OTE: $43,750

• Type: Full-time, remote

• Equity: Stock options

• Time Off: 30 days annually

About Fundraise Up

Fundraise Up is a rapidly growing fundraising platform designed to optimize donation experiences for non-profits. Organizations like UNICEF, The Obama Foundation, and the Alzheimer’s Association use the platform to maximize donor conversion, offer modern payment options, and raise tens of millions monthly. The company is reimagining online giving through fast, user-friendly tools for global non-profits.

About the Role

As a Customer Success Manager for LATAM, you will manage a portfolio of 100–150 nonprofit accounts, supporting them across their lifecycle—from implementation to growth. You’ll serve as their main contact, driving engagement, resolving issues, and identifying upsell opportunities. This is a fast-paced, growth-focused role ideal for a proactive, organized, and tech-savvy relationship builder.

Key Responsibilities

Account Management

• Manage the full lifecycle of 100–150 nonprofit accounts

• Lead onboarding, training, and product adoption

• Serve as the main contact for all client interactions

• Deliver quarterly account reviews and performance updates

Relationship Growth

• Retain and expand accounts through risk mitigation and value delivery

• Deepen stakeholder relationships, including senior leadership

• Identify upsell, cross-sell, and referral opportunities

• Own escalations and resolve them promptly

Strategy & Collaboration

• Meet or exceed growth and retention KPIs

• Analyze customer data and usage trends to inform strategic actions

• Collaborate with Sales, Product, Marketing, and Implementation teams

• Advocate for customer needs in product feedback loops

Skills and Qualifications

• 5–8 years in SaaS customer success

• Experience managing $2M+ ARR across a customer portfolio

• Skilled in CRMs, Google Analytics, Meta Pixel, and digital marketing

• Strong communication and presentation skills

• Ability to manage both technical and non-technical stakeholders

• Data-driven mindset with strong KPI awareness

• Self-starter comfortable in fast-paced, high-growth environments

• Available to work flexible hours as needed

Bonus

• Experience in nonprofit fundraising or digital marketing

Benefits

• 30 days off annually

• Home office setup stipend (furniture and tech)

• 50% reimbursement for English courses (up to $1,000/year)

• 50% reimbursement for professional development (up to $1,500/year)

• 50% reimbursement for fitness expenses (up to $500/year)

• Coworking space allowance (up to $250/month)

• Fully remote work structure

Apply

Apply via Fundraise Up Careers Page.